/* ═══════════════════════════════════════════════════════════════════
   SUPPORT CHAT WIDGET (.tjc-*)  — launcher + slide-up panel
   ═══════════════════════════════════════════════════════════════════ */
#tjcRoot {
  --tjc-accent: #2f9bff;
  --tjc-accent-2: #6f7bff;
  --tjc-panel-bg: #0f1018;
  --tjc-surface: #16171f;
  --tjc-surface-2: #1c1d27;
  --tjc-border: rgba(255, 255, 255, 0.08);
  --tjc-text: #edeef3;
  --tjc-text-2: #a7a9b4;
  --tjc-text-3: #6e707b;
  font-family: var(--ff-sans, "Inter", system-ui, sans-serif);
}

/* ── Launcher ── */
.tjc-launcher {
  position: fixed;
  right: 22px;
  bottom: 22px;
  width: 58px;
  height: 58px;
  border-radius: 50%;
  border: none;
  cursor: pointer;
  z-index: 4000;
  display: grid;
  place-items: center;
  color: #fff;
  background: linear-gradient(135deg, var(--tjc-accent), var(--tjc-accent-2));
  box-shadow: 0 10px 30px rgba(47, 155, 255, 0.45), 0 2px 8px rgba(0, 0, 0, 0.4);
  transition: transform 0.18s cubic-bezier(0.22, 1, 0.36, 1), box-shadow 0.18s ease;
}
.tjc-launcher:hover { transform: translateY(-2px) scale(1.04); }
.tjc-launcher:active { transform: scale(0.96); }
.tjc-launcher__chat,
.tjc-launcher__close { position: absolute; transition: opacity 0.18s ease, transform 0.25s cubic-bezier(0.22, 1, 0.36, 1); }
.tjc-launcher__close { opacity: 0; transform: rotate(-90deg) scale(0.6); }
.tjc-launcher.is-open .tjc-launcher__chat { opacity: 0; transform: rotate(90deg) scale(0.6); }
.tjc-launcher.is-open .tjc-launcher__close { opacity: 1; transform: rotate(0) scale(1); }
.tjc-launcher.is-open { box-shadow: 0 6px 20px rgba(0, 0, 0, 0.5); }
.tjc-launcher__badge {
  position: absolute;
  top: -2px;
  right: -2px;
  width: 16px;
  height: 16px;
  border-radius: 50%;
  background: #f43f5e;
  border: 2.5px solid var(--bg-0, #08080c);
  box-shadow: 0 0 0 2px rgba(244, 63, 94, 0.3);
  animation: tjcPulse 1.8s infinite;
}
@keyframes tjcPulse { 0%, 100% { transform: scale(1); } 50% { transform: scale(1.18); } }

/* ── Panel ── */
.tjc-panel {
  position: fixed;
  right: 22px;
  bottom: 92px;
  width: 380px;
  max-width: calc(100vw - 32px);
  height: min(640px, calc(100vh - 130px));
  background: var(--tjc-panel-bg);
  border: 1px solid var(--tjc-border);
  border-radius: 20px;
  z-index: 4000;
  display: flex;
  flex-direction: column;
  overflow: hidden;
  color: var(--tjc-text);
  box-shadow: 0 24px 70px rgba(0, 0, 0, 0.6), 0 8px 24px rgba(0, 0, 0, 0.5);
  opacity: 0;
  transform: translateY(16px) scale(0.98);
  transform-origin: bottom right;
  transition: opacity 0.2s ease, transform 0.22s cubic-bezier(0.22, 1, 0.36, 1);
  pointer-events: none;
}
.tjc-panel.is-open { opacity: 1; transform: translateY(0) scale(1); pointer-events: auto; }
.tjc-screen { display: flex; flex-direction: column; min-height: 0; flex: 1; }
.tjc-screen[hidden] { display: none; }

/* ── Headers ── */
.tjc-header { flex-shrink: 0; }
.tjc-header--home {
  background: linear-gradient(150deg, var(--tjc-accent), var(--tjc-accent-2) 70%, #2a2c50);
  padding: 18px 18px 22px;
  position: relative;
}
.tjc-header__row { display: flex; align-items: center; justify-content: space-between; }
.tjc-agent { display: flex; align-items: center; gap: 11px; min-width: 0; }
.tjc-agent__name { font-weight: 700; font-size: 14.5px; color: #fff; }
.tjc-agent__status { display: flex; align-items: center; gap: 6px; font-size: 11.5px; color: rgba(255, 255, 255, 0.82); margin-top: 2px; }
.tjc-header--chat .tjc-agent__status { color: var(--tjc-text-3); }
.tjc-dot { width: 7px; height: 7px; border-radius: 50%; background: #4ade80; box-shadow: 0 0 0 2px rgba(74, 222, 128, 0.25); flex-shrink: 0; }
.tjc-av {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  font-size: 17px;
  font-weight: 700;
  color: #fff;
  background: rgba(255, 255, 255, 0.16);
  flex-shrink: 0;
  background-size: cover;
  background-position: center;
}
.tjc-av--agent { background: rgba(255, 255, 255, 0.2); }
.tjc-av--img { color: transparent; }
.tjc-x,
.tjc-back {
  background: rgba(255, 255, 255, 0.16);
  border: none;
  color: #fff;
  width: 30px;
  height: 30px;
  border-radius: 50%;
  cursor: pointer;
  font-size: 20px;
  line-height: 1;
  display: grid;
  place-items: center;
  transition: background 0.15s ease;
}
.tjc-x:hover, .tjc-back:hover { background: rgba(255, 255, 255, 0.28); }
.tjc-welcome { margin-top: 18px; }
.tjc-welcome__title { font-size: 21px; font-weight: 800; color: #fff; letter-spacing: -0.01em; }
.tjc-welcome__sub { font-size: 13px; color: rgba(255, 255, 255, 0.88); margin-top: 4px; line-height: 1.5; }

.tjc-header--chat {
  background: var(--tjc-surface);
  border-bottom: 1px solid var(--tjc-border);
  padding: 12px 14px;
  display: flex;
  align-items: center;
  gap: 10px;
}
.tjc-header--chat .tjc-agent { flex: 1; }
.tjc-header--chat .tjc-x { background: var(--tjc-surface-2); color: var(--tjc-text-2); }
.tjc-header--chat .tjc-x:hover { color: var(--tjc-text); }
.tjc-back { background: var(--tjc-surface-2); color: var(--tjc-text-2); font-size: 22px; }
.tjc-chat-av {
  width: 36px;
  height: 36px;
  border-radius: 50%;
  display: grid;
  place-items: center;
  font-size: 18px;
  background: linear-gradient(135deg, var(--tjc-accent), var(--tjc-accent-2));
  flex-shrink: 0;
}
.tjc-header--chat .tjc-agent__name { color: var(--tjc-text); }

/* ── Home body ── */
.tjc-home__body { padding: 16px; display: flex; flex-direction: column; gap: 10px; overflow-y: auto; flex: 1; }
.tjc-action {
  display: flex;
  align-items: center;
  gap: 13px;
  background: var(--tjc-surface);
  border: 1px solid var(--tjc-border);
  border-radius: 14px;
  padding: 14px 15px;
  cursor: pointer;
  text-align: left;
  width: 100%;
  transition: transform 0.12s ease, border-color 0.15s ease, background 0.15s ease;
  color: var(--tjc-text);
}
.tjc-action:hover { transform: translateY(-2px); border-color: rgba(255, 255, 255, 0.18); background: var(--tjc-surface-2); }
.tjc-action__icon { width: 42px; height: 42px; border-radius: 12px; display: grid; place-items: center; font-size: 21px; flex-shrink: 0; }
.tjc-action__icon--ai { background: linear-gradient(135deg, rgba(47, 155, 255, 0.25), rgba(111, 123, 255, 0.25)); }
.tjc-action__icon--human { background: linear-gradient(135deg, rgba(74, 222, 128, 0.22), rgba(34, 211, 164, 0.2)); }
.tjc-action__text { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.tjc-action__title { font-weight: 700; font-size: 14px; }
.tjc-action__sub { font-size: 11.5px; color: var(--tjc-text-3); margin-top: 2px; }
.tjc-action__chev { color: var(--tjc-text-3); font-size: 22px; line-height: 1; }

.tjc-recent { margin-top: 6px; }
.tjc-recent__label { font-size: 11px; font-weight: 700; letter-spacing: 0.1em; text-transform: uppercase; color: var(--tjc-text-3); margin-bottom: 8px; padding-left: 2px; }
.tjc-recent__item {
  display: flex;
  align-items: center;
  gap: 12px;
  width: 100%;
  background: var(--tjc-surface);
  border: 1px solid var(--tjc-border);
  border-radius: 12px;
  padding: 11px 13px;
  cursor: pointer;
  text-align: left;
  color: var(--tjc-text);
  transition: background 0.15s ease;
  position: relative;
}
.tjc-recent__item:hover { background: var(--tjc-surface-2); }
.tjc-recent__avatar { width: 34px; height: 34px; border-radius: 50%; background: linear-gradient(135deg, #22c55e, #16a34a); display: grid; place-items: center; font-size: 16px; flex-shrink: 0; }
.tjc-recent__body { flex: 1; min-width: 0; display: flex; flex-direction: column; }
.tjc-recent__title { font-weight: 600; font-size: 13px; }
.tjc-recent__preview { font-size: 12px; color: var(--tjc-text-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-top: 1px; }
.tjc-recent__dot { width: 9px; height: 9px; border-radius: 50%; background: #f43f5e; flex-shrink: 0; }

.tjc-foot { flex-shrink: 0; text-align: center; padding: 10px; font-size: 11px; color: var(--tjc-text-3); border-top: 1px solid var(--tjc-border); }
.tjc-foot b { color: var(--tjc-text-2); font-weight: 600; }

/* ── Messages ── */
.tjc-msgs { flex: 1; overflow-y: auto; padding: 16px 14px; display: flex; flex-direction: column; gap: 10px; background: var(--tjc-panel-bg); }
.tjc-msg { display: flex; align-items: flex-end; gap: 7px; max-width: 100%; }
.tjc-msg--me { flex-direction: row; justify-content: flex-end; }
.tjc-msg .tjc-av { width: 26px; height: 26px; font-size: 13px; }
.tjc-bubble {
  max-width: 76%;
  padding: 9px 13px;
  border-radius: 15px;
  font-size: 13.5px;
  line-height: 1.5;
  word-wrap: break-word;
  overflow-wrap: anywhere;
}
.tjc-msg--ai .tjc-bubble,
.tjc-msg--admin .tjc-bubble { background: var(--tjc-surface-2); color: var(--tjc-text); border-bottom-left-radius: 5px; }
.tjc-msg--me .tjc-bubble { background: linear-gradient(135deg, var(--tjc-accent), var(--tjc-accent-2)); color: #fff; border-bottom-right-radius: 5px; }
.tjc-bubble b { font-weight: 700; }
.tjc-sys { text-align: center; font-size: 11.5px; color: var(--tjc-text-3); padding: 4px 16px; line-height: 1.5; }
.tjc-bubble--typing { display: flex; gap: 4px; align-items: center; padding: 12px 14px; }
.tjc-bubble--typing span { width: 7px; height: 7px; border-radius: 50%; background: var(--tjc-text-3); animation: tjcType 1.2s infinite; }
.tjc-bubble--typing span:nth-child(2) { animation-delay: 0.2s; }
.tjc-bubble--typing span:nth-child(3) { animation-delay: 0.4s; }
@keyframes tjcType { 0%, 60%, 100% { opacity: 0.3; transform: translateY(0); } 30% { opacity: 1; transform: translateY(-3px); } }

/* ── Quick replies ── */
.tjc-quick { display: flex; flex-wrap: wrap; gap: 7px; padding: 0 14px 6px; background: var(--tjc-panel-bg); }
.tjc-quick:empty { display: none; }
.tjc-chip {
  background: var(--tjc-surface-2);
  border: 1px solid var(--tjc-border);
  color: var(--tjc-text-2);
  border-radius: 16px;
  padding: 7px 12px;
  font-size: 12px;
  cursor: pointer;
  transition: background 0.15s ease, color 0.15s ease, border-color 0.15s ease;
}
.tjc-chip:hover { background: var(--tjc-accent); color: #fff; border-color: transparent; }

/* ── Input ── */
.tjc-input { flex-shrink: 0; display: flex; align-items: center; gap: 8px; padding: 12px 14px; border-top: 1px solid var(--tjc-border); background: var(--tjc-surface); }
.tjc-input input {
  flex: 1;
  background: var(--tjc-panel-bg);
  border: 1px solid var(--tjc-border);
  border-radius: 22px;
  padding: 11px 15px;
  color: var(--tjc-text);
  font-size: 13.5px;
  outline: none;
  transition: border-color 0.15s ease;
  font-family: inherit;
}
.tjc-input input:focus { border-color: var(--tjc-accent); }
.tjc-input input::placeholder { color: var(--tjc-text-3); }
.tjc-send {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  border: none;
  flex-shrink: 0;
  background: linear-gradient(135deg, var(--tjc-accent), var(--tjc-accent-2));
  color: #fff;
  cursor: pointer;
  display: grid;
  place-items: center;
  transition: transform 0.12s ease, opacity 0.15s ease;
}
.tjc-send:hover { transform: scale(1.07); }
.tjc-send:active { transform: scale(0.94); }

/* ── Mobile ── */
@media (max-width: 480px) {
  .tjc-panel { right: 10px; left: 10px; width: auto; max-width: none; bottom: 84px; height: min(78vh, calc(100vh - 100px)); }
  .tjc-launcher { right: 16px; bottom: 16px; }
}

/* ═══════════════════════════════════════════════════════════════════
   ADMIN SUPPORT CONSOLE (#view-admin → Support pane)
   ═══════════════════════════════════════════════════════════════════ */
.cs-wrap { display: grid; grid-template-columns: 300px 1fr; gap: 16px; min-height: 520px; }
.cs-list { border: 1px solid var(--border); border-radius: var(--radius-lg); background: var(--surface); overflow: hidden; display: flex; flex-direction: column; }
.cs-list__head { padding: 12px 14px; border-bottom: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; font-size: 13px; font-weight: 600; }
.cs-list__items { overflow-y: auto; flex: 1; max-height: 560px; }
.cs-conv {
  display: flex;
  gap: 10px;
  padding: 12px 14px;
  border-bottom: 1px solid var(--border);
  cursor: pointer;
  transition: background 0.12s ease;
  position: relative;
}
.cs-conv:hover { background: var(--surface-2); }
.cs-conv.is-active { background: var(--surface-3); }
.cs-conv__avatar { width: 36px; height: 36px; border-radius: 50%; background: linear-gradient(135deg, var(--accent), var(--accent-2)); display: grid; place-items: center; font-weight: 700; color: #fff; flex-shrink: 0; }
.cs-conv__body { flex: 1; min-width: 0; }
.cs-conv__name { font-size: 13px; font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.cs-conv__preview { font-size: 11.5px; color: var(--text-3); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; margin-top: 2px; }
.cs-conv__meta { display: flex; flex-direction: column; align-items: flex-end; gap: 4px; flex-shrink: 0; }
.cs-conv__time { font-size: 10px; color: var(--text-4); }
.cs-conv__badge { background: #f43f5e; color: #fff; font-size: 10px; font-weight: 700; min-width: 18px; height: 18px; border-radius: 9px; display: grid; place-items: center; padding: 0 5px; }
.cs-conv__status { font-size: 9.5px; padding: 1px 6px; border-radius: 6px; text-transform: uppercase; letter-spacing: 0.05em; }
.cs-conv__status--open { background: var(--win-soft); color: var(--win); }
.cs-conv__status--closed { background: rgba(255, 255, 255, 0.06); color: var(--text-3); }

.cs-thread { border: 1px solid var(--border); border-radius: var(--radius-lg); background: var(--surface); display: flex; flex-direction: column; min-height: 0; }
.cs-thread__head { padding: 12px 16px; border-bottom: 1px solid var(--border); display: flex; align-items: center; justify-content: space-between; gap: 10px; }
.cs-thread__title { font-size: 14px; font-weight: 700; }
.cs-thread__sub { font-size: 11.5px; color: var(--text-3); margin-top: 1px; }
.cs-thread__actions { display: flex; gap: 6px; }
.cs-thread__msgs { flex: 1; overflow-y: auto; padding: 16px; display: flex; flex-direction: column; gap: 10px; max-height: 460px; }
.cs-msg { display: flex; max-width: 80%; }
.cs-msg--user { align-self: flex-start; }
.cs-msg--admin { align-self: flex-end; }
.cs-msg__bubble { padding: 9px 13px; border-radius: 13px; font-size: 13px; line-height: 1.5; }
.cs-msg--user .cs-msg__bubble { background: var(--surface-3); color: var(--text-1); border-bottom-left-radius: 4px; }
.cs-msg--admin .cs-msg__bubble { background: linear-gradient(135deg, var(--accent), var(--accent-2)); color: #fff; border-bottom-right-radius: 4px; }
.cs-msg__time { font-size: 9.5px; color: var(--text-4); margin-top: 3px; }
.cs-sys { text-align: center; font-size: 11px; color: var(--text-4); }
.cs-thread__compose { padding: 12px; border-top: 1px solid var(--border); display: flex; gap: 8px; }
.cs-thread__compose textarea { flex: 1; resize: none; min-height: 42px; max-height: 120px; }
.cs-empty { display: grid; place-items: center; flex: 1; color: var(--text-3); font-size: 13px; padding: 40px; text-align: center; }

.cs-ailog { margin-top: 16px; }
.cs-ailog__item { display: flex; gap: 10px; padding: 9px 0; border-bottom: 1px solid var(--border); font-size: 12.5px; }
.cs-ailog__time { color: var(--text-4); font-size: 11px; flex-shrink: 0; min-width: 110px; }
.cs-ailog__q { color: var(--text-2); }

@media (max-width: 900px) {
  .cs-wrap { grid-template-columns: 1fr; }
}

/* ── Guest contact-capture bar (chat widget, human mode) ── */
.tjc-contact { display: flex; flex-direction: column; gap: 6px; padding: 10px 14px; background: var(--tjc-surface); border-top: 1px solid var(--tjc-border); }
.tjc-contact__label { font-size: 11px; color: var(--tjc-text-3); }
.tjc-contact input {
  background: var(--tjc-panel-bg);
  border: 1px solid var(--tjc-border);
  border-radius: 10px;
  padding: 8px 12px;
  color: var(--tjc-text);
  font-size: 12.5px;
  outline: none;
  font-family: inherit;
}
.tjc-contact input:focus { border-color: var(--tjc-accent); }
.tjc-contact input::placeholder { color: var(--tjc-text-3); }

/* ── Admin: nav unread badge + canned-reply chips ── */
.nav__badge--alert {
  background: #f43f5e !important;
  color: #fff !important;
  min-width: 18px;
  text-align: center;
  padding: 1px 6px;
  border-radius: 9px;
  font-size: 10px;
  font-weight: 700;
  box-shadow: 0 0 0 2px rgba(244, 63, 94, 0.25);
}
.cs-canned { display: flex; flex-wrap: wrap; gap: 6px; padding: 8px 12px 0; }
.cs-canned:empty { display: none; }
.cs-canned__chip {
  background: var(--surface-2);
  border: 1px solid var(--border);
  color: var(--text-2);
  border-radius: 14px;
  padding: 5px 11px;
  font-size: 11.5px;
  cursor: pointer;
  max-width: 240px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  transition: background 0.15s ease, color 0.15s ease, border-color 0.15s ease;
}
.cs-canned__chip:hover { background: var(--accent); color: #fff; border-color: transparent; }